Privacy Policy

Privacy Policy

The terms "We" / "Us" / "Our"/”Company” individually and collectively refer to MDJ Agro Fibre Private Limited and the terms "Visitor” ”User” refer to the users.

We MDJ AGRO FIBRE PRIVATE LIMITED is registered at 13-16 Ground Floor, Shiv Raw House, I Mata Chowk, Parvat Patiya, Surat, Gujarat- 395010 and headquartered AT 1001-1006, Swastik Universal, Piplod, Surat, Gujarat-395007 hereinafter referred to as MDJ Agro Fibre Pvt. Ltd.. At MDJ Agro Fibre Pvt. Ltd, we value your trust & respect your privacy. This Privacy Policy provides you with details about the manner in which your data is collected, stored & used by us. You are advised to read this Privacy Policy carefully. By visiting our website. You expressly give us consent to use & disclose your personal information in accordance with this Privacy Policy. If you do not agree to the terms of the policy, please do not use or access our website.

Note: Our privacy policy may change at any time without prior notification. To make sure that you are aware of any changes, kindly review the policy periodically.



General

We will not sell, share or rent your personal information to any 3rd party or use your email address/mobile number for unsolicited emails and/or SMS. Any emails and/or SMS sent by us will only be in connection with the provision of agreed services & products and this Privacy Policy. Periodically, we may reveal general statistical information about us & its users, such as number of visitors, number and type of goods and services purchased, etc. We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.



User Information

To avail certain services on our Websites, users are required to provide certain information for the registration process namely: - a) your name, b) email address, c) sex, d) age, e) PIN code, f) credit card or debit card details g) medical records and history h) sexual orientation, i) biometric information, j) password etc., and / or your occupation, interests, and the like. The Information as supplied by the users enables us to improve our sites and provide you the most user-friendly experience.

All required information is service dependent and we may use the above said user information to, maintain, protect, and improve its services (including advertising services) and for developing new services

Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.



Use of Personal Information

We use personal information to provide You with services & products You explicitly requested for, to resolve disputes, troubleshoot concerns, help promote safe services, collect money, measure consumer interest in our services, inform You about offers, products, services, updates, customize Your experience, detect & protect us against error, fraud and other criminal activity, enforce our terms and conditions, etc. We also use your contact information to send You offers based on Your previous orders and interests. We may occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, gender, etc.). We use this data to customize Your experience providing You with content that we think You might be interested in and to display content according to Your preferences.



Our policy discloses the privacy practices for our own web site only. Our site provides links to other websites also that are beyond our control. We shall in no way be responsible in way for your use of such sites.5.



Information Sharing

We shares the sensitive personal information to any third party without obtaining the prior consent of the user in the following limited circumstances:

(a) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations.

(b) We propose to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.



Information Security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

All information gathered on our Website is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.

However the internet is an ever evolving medium. We may change our Privacy Policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.



By providing your information, You consent to the collection and use of the information You disclose in accordance with this Privacy Policy, including but not limited to Your consent for sharing Your information as per this privacy policy.



Grievance Redressal

Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed through email.



Email: care@payasa.in



Terms And Conditions

Top

The terms "We" / "Us" / "Our"/”Company” individually and collectively refer to MDJ Agro Fibre Private Limited and the terms "Visitor” ”User” refer to the users.

This page states the Terms and Conditions under which you (Visitor) may visit this website (“Website”). Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to exit this site. The business, any of its business divisions and / or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions, because they are binding on all users of this Website.



Use Of Content

All logos, brands, marks headings, labels, names, signatures, numerals, shapes or any combinations thereof, appearing in this site, except as otherwise noted, are properties either owned, or used under license, by the business and / or its associate entities who feature on this Website. The use of these properties or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited.

You may not sell or modify the content of this Website or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organisation’s or entity’s written permission.



Acceptable Website Use

(A) Security Rules Visitors are prohibited from violating or attempting to violate the security of the Web site, including, without limitation, (1) accessing data not intended for such user or logging into a server or account which the user is not authorised to access, (2) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation, (3) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus or "Trojan horse" to the Website, overloading, "flooding", "mail bombing" or "crashing", or (4) sending unsolicited electronic mail, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. The business and / or its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

(B) General Rules Visitors may not use the Web Site in order to transmit, distribute, store or destroy material (a) that could constitute or encourage conduct that would be considered a criminal offence or violate any applicable law or regulation, (b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others, or (c) that is libellous, defamatory, pornographic, profane, obscene, threatening, abusive or hateful.



Indemnity

The User unilaterally agree to indemnify and hold harmless, without objection, the Company, its officers, directors, employees and agents from and against any claims, actions and/or demands and/or liabilities and/or losses and/or damages whatsoever arising from or resulting from their use of www.payasa.in or their breach of the terms .



Liability

User agrees that neither Company nor its group companies, directors, officers or employee shall be liable for any direct or/and indirect or/and incidental or/and special or/and consequential or/and exemplary damages, resulting from the use or/and the inability to use the service or/and for cost of procurement of substitute goods or/and services or resulting from any goods or/and data or/and information or/and services purchased or/and obtained or/and messages received or/and transactions entered into through or/and from the service or/and resulting from unauthorized access to or/and alteration of user's transmissions or/and data or/and arising from any other matter relating to the service, including but not limited to, damages for loss of profits or/and use or/and data or other intangible, even if Company has been advised of the possibility of such damages.

User further agrees that Company shall not be liable for any damages arising from interruption, suspension or termination of service, including but not limited to direct or/and indirect or/and incidental or/and special consequential or/and exemplary damages, whether such interruption or/and suspension or/and termination was justified or not, negligent or intentional, inadvertent or advertent.

User agrees that Company shall not be responsible or liable to user, or anyone, for the statements or conduct of any third party of the service. In sum, in no event shall Company's total liability to the User for all damages or/and losses or/and causes of action exceed the amount paid by the User to Company, if any, that is related to the cause of action.



Disclaimer Of Consequential Damages

In no event shall Company or any parties, organizations or entities associated with the corporate brand name us or otherwise, mentioned at this Website be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the Website and the Website material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organization or entities were advised of the possibility of such damages.



Cancellation

Top

For Cancellations please contact us via contact us link.

  • Cancellation by Company: There may be certain orders that We are unable to accept and service and these may need to be cancelled. Some situations that may result in your order being cancelled include, non-availability of the product or quantities ordered by you, non- availability of the delivery service in the address to which product is required to be shipped, inaccuracies or errors in pricing information specified or due to any major technical snag. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card or bank account has been charged, the said amount will be reversed back in your credit card / bank account. A promo code, once used, shall not be refunded in case of cancellation of order either by you or us
  • Cancellation by the customer: In case of requests for order cancellations, Company reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if “We” receives a cancellation notice and the order has not been processed/ approved by us. We shall cancel the order and refund the entire amount to you within 7-10 working days.The Company will not be able to cancel orders that have already been partially or fully processed. The Company has the full right to decide whether an order has been processed or not or whether an order has been partially or fully processed. You agree not to dispute the decision made by us and accept our decision regarding the cancellation. In cases where it is not possible to cancel orders since they have already been shipped, refund shall be made subject to the return process post return request is raised and you would get replacement or refund once the original item is back with us in good sale-able condition.
  • Note: we shall charge Rs.75 towards the shipping charges, in caseof order is cancelled by the customer and will refund the balance amount.
  • Company reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by the Company as per certain criteria. Any promo code used for placing the ‘Bulk Order’ will not be refunded as per this cancellation policy. An order can be classified as ‘Bulk Order’ if it meets with any of the below mentioned criteria, which includes but is not limited to:
    • Products ordered are not for self-consumption but for commercial resale;
    • Multiple orders placed for same product at the same address;
    • Bulk quantity of the same product ordered;
    • Invalid address given in order details; or
    • Any malpractice used to place the order.
    • Promo codes shall be subject to specific terms and conditions, from time to time, and we may disallow usage which breaches such terms and conditions.
  • Delivery of the Product: Your shipping address and pin code will be verified with the database of us for delivery serviceability before you proceed to pay for your purchase. In the event your order is not serviceable by our logistics partners or the Merchant or the area is not covered, we would request you to provide us with an alternate shipping address which we expect to have on our logistics partner list. In case there is any dispute regarding the shipment of the product or services for the area not covered by us, in such cases we will not be responsible for the non-delivery of the product. In case you book multiple orders for the products and services in one transaction, we would endeavor to ship all products together. However, this may not always be possible due to some product characteristics or logistical issues. If you purchase multiple products in single transaction, then all the products would be dispatched to a single shipping address given by you. If you wish to ship products to different addresses, then you should book the orders separately based on the delivery addresses. Products shall be delivered by the Courier Partner at the address given by the customer while making the purchase and We shall be not be held responsible in case the address shared was incorrect.


Return Policy

Top

In the event you receive a damaged / defective product or a product that does not comply with the specifications as per your original order, you are required to contact us via contact us link.

  • Upon receiving your complaint, we shall verify the authenticity and the nature of the complaint. If we are convinced that the complaint is genuine, we will process your request for a replacement. However, in the event of frivolous and unjustified complaints regarding the quality and content of the products, other than not requesting, we reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by us in this regard.
  • Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered. If you observe that the package is damaged or tampered, we request you to refuse to accept delivery and inform us at the earliest. The return process of the product may be restricted by us depending on the nature and category of the product.
  • In order to return any products sold, you are required to comply with the following conditions:
    • Please informus of receipt of damaged/ defective product within 72-hours of delivery to you. If you are unable to do so within 72-hours, The company shall not be held liable for the failure to replace the order;
    • The company will arrange pick-up of the damaged/defective product through its own logistics partner. In the event we are unable to do so, we will notify you regarding the same and you will be required to dispatch the product using a reputed courier in your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with the company.
    • Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices, etc.
    • It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit;
    • The returned products are subject to verification and checks by our team in order to determine the legitimacy of the complaint/ return;
    • In the event the return of a product is duly accepted by us , the value of such product, as originally paid by you during acceptance of delivery of product or otherwise, as adjusted with any credits/discount/offers, will be refunded to you. Refund will be processed based on the mode of payment and we will credit your refunds directly into Paytm Wallet account/source of payment. Refunds will be subject to the following:
      • Orders paid online will be refunded within 15 days through the Paytm Wallet/source of payment;
      • A promo code, once used, shall not be refunded in case of cancellation of order either by you or us.
  • Dispute Resolution: If any dispute, controversy or claim arises under this Agreement or in relation to any question regarding the existence, validity or termination of this Agreement or T&Cs or the Marketplace Terms (hereinafter Dispute), the parties shall use all reasonable endeavors to resolve such Dispute amicably. If the parties are unable to resolve the Dispute amicably within 30 days of the notice of such Dispute, we may elect to resolve any Dispute by a binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act, 1996 (hereinafter Act). Such Dispute shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party. The Dispute shall be resolved by a sole arbitrator, appointed by us in accordance with the Act. The seat of the arbitration shall be Surat and the language of this arbitration shall be English. Either you or us may seek any interim or preliminary relief from a court of competent jurisdiction in Surat necessary to protect the rights or the property belonging to you or us (or any of our agents, suppliers, and subcontractors), pending the completion of arbitration. Any arbitration shall be confidential, and neither you nor we may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcing the arbitration award. All administrative fees and expenses of arbitration will be divided equally between you and us. In all arbitrations, each party will bear the expense of its own lawyers and preparation. This paragraph shall survive termination of this Agreement, the T&Cs or the Marketplace Terms.
  • Jurisdiction and dispute resolution: Subject to the Dispute Resolution section above, you agree that any claim or dispute you may have against us must be resolved by a court having jurisdiction in Surat, Gujarat, India. You agree to submit to the personal jurisdiction of the courts located within Surat, Gujarat, India for the purpose of litigating all such claims or disputes. This Agreement shall be governed by Indian law. This paragraph shall survive termination of this Agreement.